Short answer: If tracking says delivered but a vape order is missing, check the carrier’s delivery details and contact the carrier and VapeRoster support. If a package arrives damaged, do not use a leaking, swollen or unusually hot device; document the condition and seek instructions. Do not assume an automatic refund, replacement or fixed claims deadline from a blog post.
Tracking says delivered, but the order is missing
- Check the carrier’s official tracking page for the delivery location, signature and any pickup or attempted-delivery notice.
- Ask an eligible person at the delivery address whether they accepted the shipment; do not assume who signed.
- Contact the carrier through its official tracking channel and VapeRoster support with the order number and tracking information.
The package arrives damaged
- Avoid using or charging a damaged, leaking, swollen or unusually hot device.
- Photograph the outer package, label and product condition without opening or dismantling a damaged battery.
- Keep the packaging and contact support. Review the current shipping policy and return policy for the applicable procedure.
The earlier drafts asserted that a carrier must have falsified a scan, that every claim must be filed within 24–48 hours, or that a replacement is guaranteed. Those conclusions require order-specific evidence and current policy terms.
Frequently asked questions
Can I assume a delivered scan proves someone signed?
No. Ask the carrier for the service and delivery record for the exact shipment.
Should I use a device from a damaged box?
Do not use or charge a device that is damaged, leaking, swollen or unusually hot. Contact support and follow safety guidance.
For adults of legal purchasing age. This guide does not change the store’s current policies or carrier procedures.